Karen began volunteering with FPWC in 2013 and shortly thereafter became a board member of Family Promise. To let her tell her story she came face to face with homelessness during her career as a police officer. She witnessed individuals who took up residence inside the tunnels of the NYC subway system. Although the face of homelessness is quite a disparity from the tunnels of a transit system and the volunteer work of Family Promise, Karen came to the conclusion that homelessness is a complex social problem with many underlying factors as to why someone may find themselves displaced from housing. It is because of her experience with interacting with homeless people that she wants to continue to serve people who are currently homeless or about to become homeless and Family Promise is just the organization where she can continue to do just that. She says, “People helping people” is at the heart of this organization.